Shipping & Returns
- We pay Shipping and Handling on ALL orders over $75.00. Shipping and handling on all orders under $75.00 is just $4.99 no matter how many items you have. (Excludes International Orders and Shipments outside the Contiguous United States)
- Estimated delivery times are listed on the individual product pages.
- If you receive a damaged item from the shipping carrier you must refuse the package. If you sign and accept a package that is damaged you may not have recourse with the carrier for the damaged products. Concealed damage must be reported within 3 business days of receiving the item in order to file a shipping claim with the carrier.
- You must provide a shipping address that accepts delivery from all shipping carriers including, FedEx, UPS and USPS etc.
Hot Tub Cover Shipping:
- Hot Tub Covers typically take about 2-3 weeks from the date the order was placed until you receive it. Hot Tub Covers include Free Shipping to anywhere within the contiguous 48 states. We currently do not ship covers to Alaska, Hawaii or to anywhere outside of the United States.
- When your cover has shipped the Carrier should contact you to let you know when the cover will be arriving. You need to be home at the time of delivery, as these shipments require a signature upon delivery. If the delivery arrives and it is damaged you must refuse the delivery. If the damaged item is not refused there may not recourse with the shipping company and you would own the item as it was delivered. If the item is damaged and it is refused please contact us so we can get you a new product sent as quickly as possible.
Orders must be placed by 12:00 PM Mountain Standard Time (MST) Monday through Friday to ship the same day when selecting expedited shipping options. Orders placed after 12:00 PM Mountain Standard Time (MST) will ship the following day. Expedited Shipments are only delivered during standard business days Monday through Friday excluding holidays or inclement weather. One-Day or Two-Day Shipping does not necessarily mean your order will arrive in one or two days. Please refer to the chart below for delivery schedule. One-Day and Two-Day Shipping for U.S. Deliveries can't be sent to P.O. Boxes or APO, FPO or DPO. Standard ground shipping times apply for orders shipped to these addresses.
When One-Day or Two-Day shipping is selected, to get your items to you within the promised time frame, we may use ground or air shipping as needed.
Expedited shipping is not available on all products. When items are added to your shopping cart, they will show if expedited shipping is available or not for each item.
Shipping Outside the Contiguous US:
- We currently offer shipping to Alaska, Hawaii, US Virgin Islands, Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Czech Republic, Denmark, Estonia, Finland, Germany, Greenland, Guam, Hungary, Iceland, Ireland, Israel, Italy, Latvia, Lithuania, Mexico, Moldova, Netherlands, Norway, Poland, Portugal, Puerto Rico, Romania, Serbia, Slovakia, Spain, Sweden, Turkey, Ukraine, and United Kingdom. All orders to these locations ship based on the weight and size of the items ordered and ship to address. The easiest way to obtain a shipping quote is to add the items you would like to purchase to your cart, and then proceed to checkout. The first portion of the checkout screen will ask for your address, at that point it will give you the shipping cost, you can then decide if you would like to proceed. All these orders ship via Fed-Ex, USPS or UPS. Customers are responsible for any applicable taxes, duties or any other fees charged by the Government or FedEx. Orders to these locations may take anywhere from 3 days to 3 weeks to arrive depending on your location and the products ordered. Chemicals which must ship with an ORM-D label (Bromine, Chlorine, Spa Shock, and more) FedEx will not carry to these locations. If we receive an order that contains ORM-D products those items will be canceled from the order. We do not ship freight shipments to these locations.
How much is my shipping?
Free Shipping and Handling on ALL orders over $75.00. Shipping and handling on all orders under $75.00 is just $4.99 no matter how many items you have. At Hot Tub Warehouse we mean free shipping. We don't claim free shipping and then have hidden handling fees. What you see is all you pay. (Excludes International Orders and Orders Outside the Contiguous US)
I received the wrong product.
If the items shipped were not what you ordered they will be exchanged or refunded within 30 days of customer receiving the incorrect item and Hot Tub Warehouse will pay return shipping not to exceed the original amount paid to ship the items. Please Contact Customer Care Care to help resolve the issue.