Terms and Conditions

Hot Tub Warehouse Return / Refund Policy
We offer Zero Hassle Returns on items that are unopened, unused and in original condition within 30 days of customer receiving the item. Items returned must be in salable condition without cosmetic, packaging or any other damage. We would never sell damaged products to you or any other customer.

If the items shipped were not what you ordered they will be exchanged or refunded within 30 days of customer receiving the incorrect item and Hot Tub Warehouse will pay return shipping not to exceed the original amount paid to ship the items.

All returns require an RMA number from Hot Tub Warehouse. All requests for an RMA numbers must be made by email. We do not issue RMA numbers over the phone. Packages without an RMA number will be returned to sender.

If the item is defective we will exchange the item if notified by email within 7 days of customer receiving the item. Any issues with the product after 7 days will fall under the manufacturers warranty. Most warranty issues can be handle through us although some manufacturers prefer to handle their warranty claims directly with the consumer. Feel free to contact us with any issues and we can direct you further.

All returns are subject to a 10% Restocking Fee ($5.00 minimum).

There are a some items we are unable to return/refund:

• Spa Covers: Spa covers are made to exact customer specifications. We do not stock or sell pre-made Hot Tub Covers. There are thousands of size and color options. For this reason there are absolutely no returns or refunds on hot tub covers. Credit cards are charged at the time of order for this reason. Changes cannot be made to your tub cover after 24 hours from the time of purchase nor can the cover ordered be canceled after this time period. There are no exceptions to this rule. Customers are responsible for all measurements submitted. The only returns possible for Hot Tub Covers is if there are mistakes in production and damage in shipping. Please refer to Hot Tub Cover Shipping policy.
• Custom order hot tub control systems. Control system bundles are made the exact customer specifications. For this reason there are absolutely no returns or refunds on custom control systems. Changes cannot be made to your order after it has been submitted. Customers are responsible for all selections submitted. The only returns possible are for mistakes in production or damage in shipping.
  
  
• Special order items.
  
  
  

Refund Policy:
Refunds are issued on the payment method used at the time of purchase. Returned items are typically processed and refunds issued within 1 to 2 business days after receiving the product at our warehouse. After the product refund has been processed it may take 2-7 days for your bank or card issuer to post it to your account.

Customers are responsible for all actual shipping and handling charges and are non-refundable unless stated otherwise in our return/refund policy. Refunds on returned items will have all actual shipping and handling charges incurred by Hot Tub Warehouse to ship and or return the product deducted from the product refund. If the item is returned to us by the shipping carrier because the address provided by the customer is not a deliverable address the customer is responsible for all shipping charges and they will be deducted from the product refund. If you are returning an item using a return label provided by Hot Tub Warehouse and the return is not a result of our error, the cost of return shipping will be deducted from your refund.

Refunds will be adjusted for any Soakin' Rewards points earned or discounts received from your Soakin' Rewards on purchases made using points from the item or items being returned.

All returns are subject to a 10% Restocking Fee ($5.00 minimum). This amount will be deducted from any refund or credit.

Products that are non-returnable or that do not comply with our return/refund policy will not be issued a refund.

Canadian customers are responsible for any applicable taxes, duties or any other fees charged by the Canadian Government, United States Government, Canada Post, Fed-Ex, UPS or any other shipping carrier and are non-refundable.

Items that are refused for any reason or in other words not accepted from the shipping carrier and sent immediately back to us are subject to a 20% Restocking Fee or $5.00 (whichever is greater) in addition to all actual shipping and handling charges. This amount will be deducted from the product refund.

     
Hot Tub Warehouse Shipping Policy:

We pay Shipping and Handling on ALL orders over $75.00. Shipping and handling on all orders under $75.00 is just $4.99 no matter how many items you have. (Excludes International Orders)

All order are shipped through USPS, UPS or equivalent for free to any address within the contiguous 48 states. Items under 13 ounces ship USPS First Class unless they are prohibited by USPS. Items over 13 ounces ship USPS, UPS ground or Equivalent. A small handling fee of $4.99 applies to orders under $75.00 or made through Google Checkout to offset a small amount of the actual packaging and handling involved. All orders to Alaska, Hawaii, Guam, St. Croix, St. John and St. Thomas ship through the USPS. These locations typically take between 1-3 weeks for arrival. Please include a ship to address that will accept deliveries from these carriers.

Most products will ship within one business day. It is very possible for most products to ship the same day if ordered prior to Carriers pickup. Individual products are noted for expected delivery times. All shipping times are estimates.

Items that arrive damaged from the shipping carrier must be refused. If you sign for and accept a package that is damaged from the shipping carrier you may not have recourse with the carrier for damaged products. If the item was left at your delivery location by the shipping carrier without requiring you to sign for it and the product was damaged in shipping you must notify us within 3 business days to file a shipping claim with the carrier.

Hot Tub Cover Shipping:
Hot Tub Covers typically take about 2-4 weeks from the date the order was placed until you receive it. Hot Tub Covers include Free Shipping to anywhere within the contiguous 48 states. We currently do not ship covers to Alaska, Hawaii or to anywhere outside of the United States.

When your cover has shipped the Carrier should contact you to let you know when the cover will be arriving. You need to be home at the time of delivery, as these shipments require a signature upon delivery. If the delivery arrives and it is damaged you must refuse the delivery. If the damaged item is not refused there may not recourse with the shipping company and you would own the item as it was delivered. If  the item is damaged and it is refused please contact us so we can get you a new product sent as quickly as possible.

General Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

Copyright

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Hot Tub Warehouse. The collective work includes works that are licensed to Hot Tub Warehouse. Copyright 2003, Hot Tub Warehouse ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Hot Tub Warehouse or purchasing Hot Tub Warehouse products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Hot Tub Warehouse or to purchase Hot Tub Warehouse products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Hot Tub Warehouse. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Trademarks

All trademarks, service marks and trade names of Hot Tub Warehouse used in the site are trademarks or registered trademarks of Hot Tub Warehouse

Warranty Disclaimer

This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Hot Tub Warehouse disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Hot Tub Warehouse does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Hot Tub Warehouse does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability

Hot Tub Warehouse shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Hot Tub Warehouse has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors

In the event that a Hot Tub Warehouse product is mistakenly listed at an incorrect price, Hot Tub Warehouse reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Hot Tub Warehouse reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Hot Tub Warehouse shall issue a credit to your credit card account in the amount of the incorrect price.

Term; Termination

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Hot Tub Warehouse without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Notice

Hot Tub Warehouse may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Hot Tub Warehouse.

Miscellaneous

Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Hot Tub Warehouse products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Hot Tub Warehouse products) must be commenced within one (1) year after the claim or cause of action arises. Hot Tub Warehouse's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Hot Tub Warehouse may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Hot Tub Warehouse or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer

Hot Tub Warehouse does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Hot Tub Warehouse is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Hot Tub Warehouse reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, © in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Hot Tub Warehouse in its sole discretion.

Indemnification

You agree to indemnify, defend, and hold harmless Hot Tub Warehouse, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links

In an attempt to provide increased value to our visitors, Hot Tub Warehouse may link to sites operated by third parties. However, even if the third party is affiliated with Hot Tub Warehouse, Hot Tub Warehouse has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Hot Tub Warehouse. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Hot Tub Warehouse seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).