Soakin' Rewards Terms & Conditions

When you enroll in the Soakin' Rewards ("Program"), you agree to be bound by these Program Terms and Conditions. Hot Tub Warehouse reserves the right at any time and from time to time, without notice, to add to, remove from, change or terminate the Program; for example, Hot Tub Warehouse may change the Program benefits, Soakin' Rewards credit levels, Program affiliations or redemption offers at any time without notice. Participants are responsible for accessing these sites in order to keep informed of Program features applicable to Participants' rights and responsibilities with regard to the Program.

Soakin' Rewards credits accrue and may be redeemed in accordance with these Program Terms and Conditions. Hot Tub Warehouse may further restrict the Program based on your place of residence.

When you obtain Soakin' Rewards credits, you have obtained a limited license from Hot Tub Warehouse as described in the these Program Terms and Conditions. Accrued Soakin' Rewards credits are not your property. Soakin' Rewards credits are not transferable under any conditions, including upon a Participant's death, as part of a domestic relations matter, or in any other matter, and any purported transfer or exchange of Soakin' Rewards credits is null and void. Accrued Soakin' Rewards credits may not be combined with any other Program Participant's Soakin' Rewards credits. All accrued Soakin' Rewards credits will be forfeited upon your withdrawal from or termination of the Program.

Soakin' Rewards credits have no MONETARY value and may not be combined with any other offer, discount, coupon or promotion. SOAKIN' REWARDS CREDITS CAN NEVER BE CONVERTED TO CASH OR REFUNDED, EVEN UPON CANCELLATION OF YOUR ACCOUNT BY YOU OR TERMINATION OR SUSPENSION OF YOUR ACCOUNT BY US.

To the fullest extent allowed by law, Hot Tub Warehouse retains ownership rights in any and all Soakin' Rewards credits and grants you a limited, non-exclusive, non-transferable license to use Soakin' Rewards credits only as specifically designated by Hot Tub Warehouse as part of the Program. In the event that your account is canceled or terminated by you or by Hot Tub Warehouse for any reason, then you will no longer have the right to use any Soakin' Rewards credits stored in or otherwise associated with your account, without any compensation to you or any liability of Hot Tub Warehouse. Once Soakin' Rewards credits are deleted from your account, they will not be reinstated, except at Hot Tub Warehouse's sole discretion. Your only recourse and rights, if any, with respect to Soakin' Rewards credits obtained by you is to redeem such Soakin' Rewards credits in accordance with these Program Terms and Conditions pursuant to eligible redemption offers as specifically designated Hot Tub Warehouse from time to time in Hot Tub Warehouse's sole discretion.

You are encouraged to redeem Soakin' Rewards credits stored in your account. Hot Tub Warehouse reserves the right, at any time and for any reason, to terminate the Program or to otherwise cease to allow any and all uses of Soakin' Rewards credits previously permitted.In such cases, Hot Tub Warehouse generally will attempt to provide advance notice to Participants and an opportunity for Participants to redeem then-existing Soakin' Rewards credits for eligible offers, as designated at such time by Hot Tub Warehouse in its sole discretion; however, Hot Tub Warehouse makes no guarantee there will be any such redemption offers available at such time.

The availability of any feature or aspect of the Program cannot be guaranteed.The existence of a particular offer available for redemption of Soakin' Rewards credits is not a commitment by Hot Tub Warehouse to maintain or continue to make such offers in the future. Soakin' Rewards credits required for any redemption offer may increase at any time. The scope, variety and type of offers that may be available for redemption of Soakin' Rewards credits can change at any time. Hot Tub Warehouse have no obligation to continue making offers available for redemption of Soakin' Rewards credits. In addition, we may limit your use Soakin' Rewards credits stored in your account, including applying limits to: the number of Soakin' Rewards credits you may have stored in or credited to your account balance at one time, the number of Soakin' Rewards credits you may redeem within a given time period (for example, one day), or the number of Soakin' Rewards credits you may obtain per promotion. We also may remove Soakin' Rewards credits from your account if they are posted to your account in connection with an activity that is subsequently voided, canceled or involves a return.

Participant Eligibility

• Only one Soakin' Rewards account allowed per individual.
• Provision of false information or omission of any information requested on any Program enrollment or redemption form or receipt may be grounds for denial of enrollment and/or accrual of Soakin' Rewards credit in the Participant's account.

How Soakin' Rewards Add Up

Reward Redemption

• All redemption offers are subject to availability. Certain restrictions may apply to specific redemption offers.
• After a Participant has redeemed Soakin' Rewards credits, the Participant will not be able to exchange, refund or return the credits for redeposit in the Participant's account.
• By redeeming a Soakin' Rewards, the Participant releases Hot Tub Warehouse, subsidiaries and affiliates from any and all liability regarding the Program or any redemption or use of Soakin' Rewards credits. Hot Tub Warehouse is not responsible for replacing lost, stolen or mutilated gift certificates, merchandise or anything else obtained by redemption of Soakin' Rewards credits.

Miscellaneous

Participants are responsible for all taxes, liabilities, surcharges and any other fees associated with participation in the Program.

To the fullest extent allowed by law, Hot Tub Warehouse makes no warranty, express or implied, regarding merchantability, fitness for a particular use or otherwise, regarding the Program or anything obtained by redemption of Soakin' Rewards credits, AND Hot Tub Warehouse is not liable or responsible for special, incidental, punitive, consequential, or exemplary damages arising from the or related to the Program or use in any manner of anything obtained by redemption.

You acknowledge and agree that the results of our internal customer service review processes will be considered binding and final by you with respect to any and all matters arising from or related to the Program. Hot Tub Warehouse may audit any Participant's account at any time, with or without notice to the Participant, to ensure compliance with these Program Terms and Conditions. Hot Tub Warehouse, in its sole discretion, may cancel, suspend or otherwise limit your access to Soakin' Rewards credits stored in your account if there is any suspicious, fraudulent, abusive or unlawful activity associated with your account. If we cancel, suspend or otherwise limit access to Soakin' Rewards credits stored in your account, your right to use Soakin' Rewards credits stored in your account immediately ceases. We will use reasonable efforts to investigate accounts that are subject to access limitations and to reach a final decision on the limitations promptly. Hot Tub Warehouse reserves the right to pursue legal action in the event of fraud, misrepresentation, abuse or violation of the Program Terms and Conditions.

The Program is subject to applicable government laws, rules and regulations. Void where prohibited.